United Airlines customer service success story

November 21, 2009 · 0 comments

in Personal Posts

It’s 10:30 pm Eastern and I’m trying to force myself to stay awake until at least 11-11:30 pm to reset my body clock. It’s been a whirlwind week. While I’m trying to stay awake a little longer, here’s a story of how United Airlines did something very right. [click to continue…]

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Dreamforce day 1 report

November 18, 2009

I could be watching a Black Crowes concert right now at the Moscone Center. Instead, I’m back in my tiny hotel room looking forward to spending the rest of the evening knitting on Laini’s sweater while watching Glee. Much better plan. Long day.
Before I kick back for the night, here’s some of my thoughts/impressions of [...]

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It’s conference week! Dreamforce and Convio Summit

November 18, 2009

There are only 3 conferences I make a point of going to each year if I can: Convio Summit, Salesforce Dreamforce and NTEN NTC.
Wouldn’t you know that this year, Convio Summit and Dreamforce were the same week? Originally, I was only going to go to Dreamforce. Not to say that the Convio conference isn’t excellent. [...]

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On the Fastrack’s honest look at the blogosphere

October 25, 2009

From today’s On the Fastrack:

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Common Ground/Salesforce Fall Updates

October 24, 2009

In addition to Winter ‘10 from the mother ship, a lot of good stuff has been happening this Fall in our little ‘ole Salesforce database. Best of all: we haven’t had to spend an additional penny for any of it, since it’s all about tools we were already using.
To me, this is what the cloud [...]

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