Excellent customer service from Media Temple
Posted on November 30, 2006
Filed Under Internet & Technology | Leave a Comment
My account has been a little flaky since I upgraded to the newgrid server. Nothing major, and nothing that wasn’t fixed in an hour or two. I had some trouble with my database, and mail has been spotty. When it lasted a while, I called or emailed and was given an update on the problem and when they expected to resolve it. And they did. I never got that upset about it.
Now I see this in my inbox:
Dear Judi,
Our records indicate that you recently opened up a support request related to an open incident, wide-spread problem, or known issue relating to (mt) Media Temple’s new (gs) Grid-Server system. We want to apologize for the inconveniences this may have caused you.
We are compensating you 2 months of service as a concession for the troubles we may have caused you and your site. No action is required on your part. In the next 24 hours this will appear in your account in the form of a credit.
We will be announcing GRID MASTER RELEASE (v.1.1), and version upgrade which fixed hundreds of bugs and will dramatically improve your overall experience with this system.
(mt) Media Temple wishes to thank you sincerely for your patience during the course of these incidents. We believe the (gs) Grid-Server is an amazing system with new technology that has only begun to reach its real potential. Please look forward to announcements in the next few days relating to our new master release.
Thank you again.
Best Regards,
(mt) Media Temple
Hosting Operations
Hello?!? This is what I’m talking about, people. Don’t whine to me about your problems and think because you’re getting honest I’m going to feel better. I have my own problems…I don’t care. But step up to the plate quickly, admit that there’s been a problem and why, compensate for any inconvenience and state clearly where you’re going from here. Features schmeatures…I’d rather you do what you do well, then do a whole lot of “eh.”
Of course, this entry took a while to publish because of database issues (I assume)…this bug-fix upgrade can’t happen soon enough.
My phone syncs!
Posted on November 30, 2006
Filed Under Macintosh | Leave a Comment
One more victory. I downloaded Microsoft Active Sync 4.2 (latest shipping version), plugged in my phone, selected it from the Parallels Device menu and it synced. Perfectly! So for anyone who wants to know…yes, you can sync a phone that uses a USB mini cable under XP Home running inside of Parallels! It even properly identifies the device as “USB Serial for Wizard.” Wizard is the code name of the Cingular 8125 manufactured by HTC.
Apple, could you BE any more stingy on the USB ports?
Posted on November 30, 2006
Filed Under Macintosh | 4 Comments
As I feared, this is a problem. The MacBook Pro has 2, count ‘em, just 2 USB ports. I could buy a $400 Dell desktop that comes with 8 ports. My 2+ year old PC laptop had 6. This top-of-the-line notebook has 2. Two!?!
I have an external mouse and keyboard, an external hard drive, a printer, a scanner, an iPod, a phone and maybe I want to use my Wacom tablet sometime. I have a couple of 4 port hubs here, but devices that require power won’t work in 2 of the slots. So while I’m syncing my iPod, no external keyboard for a while, I care more about the mouse.
Isn’t it wonderful that it has FW 800 and 400 ports. Too bad I don’t have any firewire devices. Wasted. On top of everything else, looks like I’m shopping for larger hubs, too.
A surreal sound
Posted on November 29, 2006
Filed Under Uncategorized | 3 Comments
Here I am, typing this in Windows Live Writer on my brand new MacBook Pro! I’ve read all the reports, especially over the last couple of days, but until you actually hear that Windows startup chime coming from your very own machine with an Apple logo on it, it’s kind of hard to believe.
So far, so good. Windows XP Home installed in only 20 minutes or so. I like starting my new computers from scratch, so today I’ve had to configure two machines (the OS X side and the XP side). Still have a lot of configuring and tweaking to do, but InDesign CS2 opened a file that I was working on earlier without complaint. And right now, with not a lot installed on it, Parallels on this MacBook is running considerably faster than my Dell laptop. Let’s see what happens as I start adding in applications. Truth be told, there are some startup items I had before that won’t make it over here. Why run Skype in Windows when the Mac version does everything I need? As much as I love FeedDemon, I may give NetNewsWire a go again.
Only challenge has been the keyboard…it feels great, but it’s hard to jump from command- to control- and back again on the same machine!
Next up…Outlook. Then I can see about syncing my phone and setting up the printer.
links for 2006-11-29
Posted on November 29, 2006
Filed Under del.icio.us | Leave a Comment
