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More on the Salesforce/Google calendar sync bug

Posted on April 14, 2008 
Filed Under Salesforce

Update: See comments. Appirio fixed the bug and all is well.

As I mentioned in my previous post, the new Google/Salesforce calendar sync seems to have a bug.

The Appirio Sync For Google Calendar appears to only sync events based on the “Assigned to” field.

When you invite another user to a meeting in Salesforce, the “Assigned to” field remains set to the person who did the inviting….

…even though the event appears on the Salesforce calendar of those folks who were invited (whether they accepted the meeting or not)

That likely explains why I had 8 copies of the same meeting sync to Google calendar, synced to each person who was invited. When I deleted the duplicate instances, the user was erroneously notified the meeting was canceled.

It may also explain why the meeting below is not syncing to Google Calendar. I was invited, accepted, and it appears in my Salesforce calendar. But not in Google calendar.

Carlea hasn’t set up her Google-Salesforce calendar sync yet (I haven’t deployed it to her) but if she did sync, I’d wage money she has multiple copies of the meeting…one for each person she invited.

Now to log a case with Appirio referencing this post. I’m surprised I can’t find a mention of this anywhere else.

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